Refund Policy

What you are buying

Coins and VIP passes are digital goods. They are delivered to your account as soon as the payment provider confirms your payment, and you can use them immediately.

Payments are final once delivered

Cryptocurrency payments cannot be reversed — not by us, and not by the payment provider. Once coins or VIP have been delivered to your account, the purchase is final and is not refunded. Unused coins have no cash value and are not refunded.

When we will put it right

• You paid and nothing arrived. Most payments are delivered within minutes; our systems check unfinished payments automatically. If yours still has not arrived after an hour, contact us — we will either deliver what you paid for or return the payment.
• You paid twice for the same thing by mistake. Contact us within 14 days. We will return the duplicate payment, or add it to your account as coins if you prefer.
• You sent the wrong amount. If you sent less than the invoice and it was not accepted, or sent more than it asked for, contact us and we will sort it out with you.

A payment we return is sent back in cryptocurrency, to an address you control. Network fees for sending it back are deducted from the amount.

How to ask

Write to [email protected] with:

• the email address of your ShortDrama account;
• the order number, shown on your purchase page, or the track ID from the payment provider's receipt;
• what went wrong.